Employment Opportunities

Pharmaworks Employees

Helpdesk Support Specialist 


Main Responsibilities
  • Provide helpdesk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT ticket system.
  • Document internal procedures and create support documentation.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Assist with setup of new users, computers, printers, and phones.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Manage PC setup and deployment for new employees using hardware, images and software.
  • Perform timely workstation hardware and software upgrades as required.
  • Troubleshoot hardware and software issues.
  • Install and test network cabling for computers and telephony equipment.
  • Provide programming support for current and future custom applications.
  • Provide first line support for any information technology issues and problems.
  • Maintain logging and tracking of support issues and IT tasks.
  • Update the internal knowledgebase with issue resolution details.
  • Track user account creation, changes and deletions.
  • Support computers, laptops, printers, smart phones and applications.
Job Requirements 
  • BS in an Information Technology related study.
  • AS in an Information Technology related study with related experience.
  • The ability to work in an organized manner and be able to cope with pressure on occasions.
  • Interpersonal skills to be able to communicate with employees at all levels within the company
  • Working knowledge of Visual Basic.
  • Strong knowledge and support of Microsoft Office products.
  • Working knowledge supporting Microsoft workstation operating systems.
    (Win 7, Win 8 and Win 10)
  • Working knowledge supporting Microsoft server operating systems. (2008 server or newer)
  • Microsoft .net programming.
  • SQL Query and database integration.
  • Crystal Reports creation and modification.
  • Excellent customer service and troubleshooting skills.
  • Ability to quickly adapt to a fast paced environment.

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